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FAQs

What is Online24x7Support all about?

Online24x7Support is an online computer support company catering to technology-driven needs of millions of computer users all over the world. Same time we provide best opportunities for talented and experienced support professionals to earn money. The organization has outperformed the market over the previous years with its resolution rate of 88% and customer satisfaction rate of 97% which are amongst the highest published benchmarks in computer support industry.
Why should I choose Online24x7Support?
We can assimilate the answer in just one sentence: “To experience the best computer support.”
What kind of computer support services can I expect from Online24x7Support?
Online24x7Support serves as one-stop shop for all your tech support needs including computer/laptop repairs, hardware/peripherals support, home networking, gaming and entertainment devices.
Our array of service also include comprehensive support coverage for over 80 desktop and laptop software applications, servers, hardware devices, printers, peripherals, routers and modems.
What computer brands can Online24x7Support help me with?
We provide support for all Microsoft Windows, Mac, Linux, and Unix platform and hundreds of applications no matter which computer brand you are using and where you purchased your computer from.
What certifications make your technicians the specialists?
All our computer support specialists go through a written and multiple hands on tests. They are certified, experienced and most of them are from current working environments. Every engineer is pre-qualified and completes an extensive four weeks training course on excellent service delivery and offering his expertise in remote support skills.
What general procedure an Online24x7Support technician takes to resolve the error?
The moment you open a ticket with us, your ticket is transferred to our tech support engineers queue. Engineer will start bidding right away. You as a support seeker have power to reject / accept the engineer based on solution offer, time, and experience and for so many other factors. You can go through engineer’s job history, read his resume and ask him any questions before accepting his or her bid offer. Once bid and an engineer are locked to provide you a solution, we must escrow agreed amount for solution. Once issue is resolved up to your satisfaction, payment is released to engineer’s account and ticket is closed. All software solutions are backed up by 30 days warranty and all hardware solutions are backed up by 60 days warranty.
Is remote computer support better than more traditional support options?
With remote support services, you don't need to struggle through the troubleshooting procedures. The engineer completes the work all by himself. Also, the process is much convenient as it eliminates a need for you to haul your computer to any local computer repair shop. Since remote support helps us to offer you instant solutions, you won't have to be stuck without a computer over the weekend or during a holiday. So, it saves you time and money.
Can you render me more details about your remote computer support?
Remote computer support involves a 'remote desktop connection' which lets us view your computer screen and securely fix most computer and network errors over the Internet. After you subscribe with us, you allow our computer engineer view and interact with your computer remotely through the Internet. Indeed, you watch the whole troubleshooting process going on your screen.
Take a route through our remote support services:
  1. Support for email clients including Microsoft Outlook, Outlook Express, and Eudora.
  2. Install, configure new software and hardware.
  3. Stop pop-ups, remove adware/spyware.
  4. Installation/Troubleshooting of a home networking system.
  5. Offer PC optimization and Internet optimization services to tune up your computers for smarter performance.
  6. Fix error messages or frozen screens and much more!
  7. Fix Microsoft Windows and application errors.
  8. Install, Configure, and Up-grade of PC security product including Antivirus, Antispyware, Firewall and alike
  9. Perform standard maintenance, Windows updates/patches.
  10. Fix multifunctional printer, scanner, speakers, Zip drives, external CD/DVD ROM, External CD/DVD Writer, and other computer peripheral errors.
  11. Support for Video cards, Sound cards, Ethernet cards, Internal CD/DVD readers, Internal CD/DVD writers, and Internal IDE Hard Drives
Do you guarantee your work?
At Online24x7Support, our customer satisfaction holds the prime importance for us; to an extent that all our plans and policies center on it. And quality of the services plays a significant role in ensuring the same, since this is our USP that makes customers come to us again and again. Therefore, our engineer takes utmost care to maintain quality of work at every level. All software solutions are backed up by 30 days warranty and all hardware solutions are backed up by 60 days warranty.
Are you 24x7 available?
Yes, all our service centers work 24 hours a day, 7 days a week. You can contact us anytime for instant solutions to any of your computer tech requirements. We will take you through each and every step of resolving your computer problems anytime day or night.
I am a Business. How can I subscribe for Online24x7Support?
In order to subscribe to us over phone, dial our toll free number or visit our ‘Contact Us’ section and fill your details for us to reach you.
What methods of payment can I use?
Online24x7Support accepts major credit cards both online. So either use your credit card or PayPal balance.

 

 
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